At Albionketo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy:
Eligibility for Returns:
- Products must be returned within 30 days from the date of receipt.
- Items must be unused, in original condition, and in their original packaging.
- Please keep your receipt or proof of purchase when returning any product.
Non-Returnable Items:
- Gift cards
- Items marked as “Final Sale” or “Non-returnable”
Return Process:
- Contact our customer service at service@albionketo.com to initiate a return. Please provide your order number and the reason for your return.
- You will receive a Return Authorization (RA) number along with detailed return instructions.
- Pack your item securely and include all original packaging. Please write the RA number on the return package.
- Ship the item to the address provided in the RA instructions.
Refunds: Once we receive your returned item, we will process your refund to the original payment method within 7-10 business days. Shipping costs are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
Exchanges: If you wish to exchange an item, please follow the return process above and place a new order for the replacement item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at service@albionketo.com with a description of the issue and pictures of the damaged product. We will arrange for a replacement or refund at no extra charge to you.